Ramadan Mubarak to all our members and their families. During this blessed month, we want to ensure that the matrimonial search — for those actively pursuing it — continues to be supported with care and responsiveness.
Adjusted Support Hours
Our customer support team will operate on the following schedule throughout Ramadan:
- Sunday – Thursday: 10:00 AM – 1:00 PM and 8:00 PM – 11:00 PM (BST)
- Friday – Saturday: 10:00 AM – 12:00 PM only
We appreciate your patience during prayer times and iftar hours. All messages received outside these windows will be responded to at the earliest opportunity.
Emergency Queries
For urgent account issues (such as being unable to log in or suspicious activity on your account), please email support@goldenmarriagemedia.com with the subject line "URGENT" and we will prioritise your request.
A Note on the Search During Ramadan
Many families find Ramadan to be an auspicious time to renew their commitment to the matrimonial search. The increased spirituality of the month, the family gatherings, and the shared reflection can make it a meaningful time to involve parents and guardians in a renewed effort.
We are here to support that effort. May Allah make this Ramadan a time of answered duas for all who are waiting.
Jazakum Allahu Khayran — The Golden Marriage Media Team